Helping Hand Scheme

The Helping Hand Scheme is designed to give our customers a helping hand when using our bus services; a simple way to help our drivers help you.

The credit card sized information card holds a brief written instruction for the driver that can be shown upon boarding the bus. The driver is made aware of the customer's needs or requirements quickly, directly and discreetly without the customer having to verbally communicate it.

The scheme can be very helpful for hidden disabilities and many customers are now using the card off the bus; in taxis, shops and leisure establishments like the cinema.

For example, "Please face me I lip read" can help anywhere at any time.

The Helping Hand Scheme is administered by Brighton & Hove Buses and Metrobus.

In partnership with:

Some examples:

  • For the customer that may need time to find a seat in priority seating before the driver pulls away. This is very helpful for customers with hidden disabilities.
  • Some of our customers have extra special requirements such as a pushchair with oxygen or other medical equipment being carried.
  • For passengers who may wish to discreetly advise a staff member of a medical condition; helping to make them feel more confident when travelling.
  • We have some customers with hidden disabilities who require a priority seat. This has helped to advise the driver, although some customers have also advised fellow travellers by using the card.
  • For the driver to give blind or visually impaired customers advise of their next stop. All of our buses are 'talking buses' with audio announcements, so the card is helpful for companies without this facility.

We provide further examples on our application form, although we will discuss with you personally your requirements, and create bespoke designs on request.

The reverse of the card can display, if required, the customer's name and emergency contact number. This is optional, but it can offer assurance and instil confidence, that if needed, someone they know can be called upon for help. This is especially relevant for customers who suffer from conditions such as epilepsy, Alzheimer's or dementia.

How to apply for a Helping Hand card

Applying is easy by clicking here or by ringing 01273 886200 where one of our customer service advisors will be happy to help, and by request, post out an application form.

Application forms can also be picked up at -

Brighton 1 Stop Travel, 26 North Street, Brighton, BN1 1EB
Hove Head Office, 43 Conway Street, Hove, BN3 3LT
Crawley Metrobus Customer Services, Crawley Bus Station, Friary Way, Crawley, RH10 1HZ
Redhill Metrobus Customer Services, Redhill Travel Shop, Redhill Bus Station, Princess Way, Redhill, RH1 1QA

Helping Hand is gold award winner of UK Bus Awards 2016 for the Bus and the Community Award.

For more information on our Helping Hand Scheme please call our customer services team on 01273 886200.

Phone lines are open:

Mondays - Fridays ~ 7am - 7pm

Saturdays ~ 8:30am - 5:30pm

Sundays and Bank Holidays ~ 9:30am - 4:30pm

Alternatively you can also visit our FAQ's.

night bus map