All About Us
We run a fleet of around 260 modern buses on local bus services as well as 7 luxury coaches available for private hire to meet any requirements.
We have been in the public transport business since running horse buses in the 1880s and we now have one of the most modern fleets of state-of-the-art vehicles. Most of our buses come equipped with easy access low floors so that buggies and wheelchairs are welcome aboard.
In our drive to contribute towards a cleaner environment, our entire bus fleet runs on biodiesel. The company was one of the first in the industry to use low sulphur fuel as soon as it became available and is also a market leader in the fitment of specialist equipment to reduce pollution of exhaust gases from bus engines. All our modern vehicles have particulate traps fitted on their exhausts. Further research is currently being undertaken by our fuel suppliers to try and improve the biodiesel content currently being manufactured to meet our increasing environmental targets.
Brighton & Hove has been a subsidiary of the Go-Ahead Group plc since 1993. The Go-Ahead philosophy is to run its transport companies as autonomous businesses in tune with the local market. At Brighton & Hove we have successfully grown the market for local bus travel by an average 5% each year since 1993, something which is unique in the bus industry.
Our buses run on an intensive network of local bus routes serving the conurbation of Brighton and Hove from Steyning and Shoreham through to Newhaven as well as longer distance routes to Eastbourne, Lewes, Ringmer and Tunbridge Wells. Since 2001 a flat rate fare has operated across the area from Shoreham in the west, Patcham and Falmer in the north and Newhaven in the east which together with a range of SAVER day tickets, and longer duration options, has been succesful at making paying for bus travel easy and simple.
In the Brighton and Hove area we work in close partnership with Brighton & Hove Council as well as the neighbouring County Councils. They have been pursuing a strategy of encouraging more use of public transport and have introduced traffic management measures in the city with bus lanes and other priority measures for buses as well as improvements to bus stop areas. A new satellite based vehicle tracking system was introduced in 2002 in partnership with the Council which enables real time departure information to be displayed at many of the City's main bus stops and on the internet for every bus stop in the city.
We have also been investing in improving the quality of service. Frequencies of many bus routes have been improved over the last decade. Our award winning METRO network of the five most popular routes crossing the conurbation run every few minutes during the daytime. High frequencies on most other City bus routes make them attractive to use. There are two all night bus routes which cross the city providing convenient bus services 24 hours a day.
We are currently investing over £3 million each year on new buses and coaches to ensure our customers receive the benefits of the latest standards of comfort.
As well as the revolutionary flat fare system there are excellent deals available to meet the needs of children, teenagers, students and commuters.
We also ensure information is available by producing a comprehensive timetable book, Bus Times. We also have a large 1 Stop Travel Shop in North Street Brighton, which can provide you with tickets for coaches, trains and of course buses!
We are very much a part of the community we serve and all our modern double deck buses are named after characters who have made a contribution to the development of Brighton and Hove during their life.
A full chronological history of the Company is available in our 'History' pages which also contains details of our fleet and bus routes, as well as developments in our tickets and publicity material over the years.
Background to the Company
A brochure is available providing a full background to the Company and its success over the last decade at increasing the number of passengers travelling by bus. If you would like a copy mailed to you, please email us your postal address to firstname.lastname@example.org with Background to Company in the subject line.
We are proud to have received the following Awards:
2015 Most Sustainable Business - Sussex Business Awards
2015 Gold Award for Top City Operator - UK Bus Awards
2015 Best Coach Operator for Groups small fleet - Group Travel Awards
2015 Gold Award under the Putting Passengers First - UK Bus Awards
2015 Silver Award for UK Bus Operator of the Year - UK Bus Awards
2015 Bronze Award for Engineer of the Year - for Body Shop Supervisor Frank Clasen - UK Bus Awards
2012 Unsung Hero – Ron Hayes, Operations Manager – UK Bus Awards
2012 Best UK Coach Operator – small fleet – Group Travel Awards
2011 Services to the Bus Industry – Roger French OBE DL – UK Bus Awards
2011 Marketing Award - UK Coach Awards
2010 UK City Bus Operator of the Year - UK Bus Awards
2010 UK Bus Operator of the Year - Runner up UK Bus Awards
2009 UK Bus Operator of the Year - UK Bus Awards
2009 Community and Stakeholder Management Award - Roger French OBE DL - Passenger Transport Management Awards
2008 Unsung Hero - Paul Williams (Operations Director) - Passenger Transport Management Awards
2007 Large Bus Operator of the Year (101+ vehicles) Award - Route One Bus Operator Excellence Awards
2007 Best Company, Southern Region - Learn Direct Awards
2006 Large Bus Operator of the Year (101+ vehicles) Award - Route One Bus Operator Excellence Awards
2006 Contribution to Sussex Award - Roger French, Managing Director, Brighton & Hove - Argus Achievement Awards
2005 Successful Partnership Award - UK Bus Awards
2005 Keep Brighton Moving Award - Brighton and Hove Business Awards
2004 Eureka! Award - Bus Industry Awards
2004 Company of the Year - Runner Up Sussex Business Awards
2003 Bus Operator of the Year - Runner Up Welcome Aboard Awards
2003 Public Transport Operator of the Year - Runner Up National Transport Awards
2002 Customer Service Award - Bus Industry Awards
2001 Bus Company of the Year - Runner Up Bus Industry Awards
2000 Marketing Initiative Award 'Bus ID' - Bus Industry Awards
2000 Bus Company of the Year - Southern Region Welcome Aboard Awards
1999 Businessman of the Yea r - Roger French, Managing Director, Brighton & Hove - Sussex Business Awards
1999 Eurochallenge Award - 'METRO'
1999 Parent Friendly Award - Tommy's Campaign
1998 Marketing Initiative Award - 'METRO' Bus Industry Awards
1998 Bus Company of the Year - Bus Industry Awards
1998 Bus Company of the Year - Welcome Aboard Awards
1997 Company of the Year - Sussex Business Awards
1996 Best Bus Company (South East and Central South Region) – Welcome Aboard Awards
1993 Customer First Awards - Commended - Daily Telegraph/First Direct
1992 Good Practice Award for Bus Times – Association of Metropolitan Authorities
1991 Investors in People Award – Sussex Business Awards
1991 Customer Service Quality Award – Runner-up – Sussex Business Awards
1987 Best Bus Company (South of England) – National Townswomens Guild and Bus & Coach Council
1985 Plain English Award – Easy to Use Bus Guide