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Your guide to accessible buses 

Brighton & Hove is continuing to look to improve the ways in which we make our services accessible and the help and support we offer passengers that may require extra assistance. We would welcome feedback on how we can do better. We are passionate about improving access for all and therefore have several initiatives in place such as Helping Hand and the Taxi Guarantee Scheme. 

All Brighton & Hove’s bus routes are operated with accessible buses.

Wheelchair users are very welcome on board all of our buses and we are very pleased to now be able to accept some class 2 scooters (up to 1000 mm length x 600mm wide)

We can arrange to visit you to establish whether or not your class 2 scooter can be used on our services. Once the scooter has been inspected a card will be provided for you to confirm that it is able to access our services.

At the present time regulations only allow one wheelchair or scooter to be carried in the designated space. Wheelchairs must be reversed up to the “ironing board” style cushion and face the rear of the bus. Brakes must be applied. This is to ensure that the wheelchair user is protected by a three point surround.

When buses are busy we will try to ensure that passengers in wheelchairs board first to access the designated space. If other passengers are already in the wheelchair designated space our drivers will ask that passengers vacate the area to allow the wheelchair user to board. We welcome the co-operation of all passengers in making this space available.

In the event that we cannot accommodate a user of an approved wheelchair, we will call a complimentary taxi.

What about ramps?
Many bus stops in the city have become easily accessible, with raised kerbs so that the bus can get right next to it and a wheelchair user gets on or off without needing the ramp. In other cases the driver will deploy a ramp to make getting on and off the bus with a wheelchair or scooter quick and easy. We are converting all electric ramps to manual as these are more dependable.

Buggies and shopping trolleys
Buggies are now coming in all shapes and sizes and it’s difficult to stipulate how many can be carried. Our guideline is 3, but this will be less if a wheelchair user is occupying the space or large buggies are used. We would expect everyone to show goodwill and allow a buggy or shopping trolley user to use the designated space if other seats in the bus are available. We would encourage owners of large buggies to consider using a small, light weight buggy on buses as this will improve the travelling experience for all. In the event a wheelchair user needs the space, drivers will ask you to vacate the space and if necessary fold up your buggy. Your co-operation in this is very much appreciated.

Bikes on buses
Folding bikes can be carried on buses provided that they can be safely stowed in the luggage area and they do not have any parts such as handlebars or pedals sticking out which could cause a danger to other passengers. Bikes can be carried on Stanmer Park route 78 and Ditchling Beacon route 79, this is the only exception as there is a designated space provided to stow bicycles.

What type of wheelchair can I take on a bus?
This is determined by size and weight. We welcome manual, battery powered wheelchairs and class 2 scooters that are within the size and weight limits.

Scooter type wheelchairs are only able to be carried it they are no longer than 1000mm and no wider than 600mm. They need to have a turning circle no greater than 1200mm.

Contact us
Please contact customer services on 01273 886200 or email info@buses.co.uk if you require any further information or would like to book an accessibility member of the team to visit and assess your wheelchair or class 2 scooter for bus travel. 

Helping Hand Scheme
We also have a helping hand scheme, this has been designed to help bus drivers help customers.  The card will display a basic instruction to the driver such as “Please lower the ramp" for passengers that may be unsteady on their feet.  
For more details of this scheme click here