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Your guide to accessible buses

We want to make travelling by bus easier for people with accessibility needs and here are some of the ways in which we help: 

Wheelchairs and scooters

Wheelchair users are very welcome on board our buses. We are also able toaccept some class 2 scooters (up to 1000mm length x 600mm wide) but please note that the scooter ‘turning circle‘ must be no greater than 1200mm.
In order to establish if your class 2 scooter is compatible, we can arrange for a home-visit assessment from one of our dedicated accessibility officers.
At present, UK regulations only allow one wheelchair or scooter to be carried in the designated space.

Wheelchairs and scooters must be reversed up to the ‘ironing board’ style cushion and brakes applied.

Our drivers will try their best to ensure wheelchairs users can board first to access the designated space and we welcome the co-operation of other passengers in making the space available.

If for any reason a wheelchair user is unable to board, we can provide a complimentary taxi under the Wheelchair Taxi Guarantee Scheme.

Ramps

Many bus stops in the city have raised kerbs to allow wheelchair users to board and alight easily. If there is no raised kerb available, our bus can deploy a manual ramp to give access.

Buggies

Buggies come in all shapes and sizes making it difficult to stipulate how many we can carry. Our guideline capacity is for 2 buggies but this will be less if a wheelchair or large buggy is also on board.

We ask that passengers are considerate of others and would encourage owners of large buggies to consider using a small, lightweight buggy when travelling on our buses as this will improve the travelling experience for all.

In the event of a wheelchair user requiring the designated space, drivers will request for buggies to be folded away.

Bikes

Folding bikes can be carried on a bus provided they can be safely stowed in the luggage area. There should be no protruding parts that may cause an obstruction. Routes 78 and 79 are the only two services with designated space for standing bicycles.

Helping Hand scheme

‘Helping Hand’ has been designed for our drivers to help customers.

The scheme provides the user with a pocket-sized card that carries a simple instruction to be shown discreetly to the driver.

Some examples of messages include ‘please wait until seated’, ‘please help me count my change’ ‘please face me I lip read’ and ‘priority seating required’.

You can find out more information by visiting buses.co.uk/helpinghand

Hearing Loops

The 1 Stop Travel shop and our new buses on routes 1 and 1A are equipped with hearing loop technology for better quality sound for hearing aid users.

Accessibility Training

As part of our commitment to accessible travel all staff have disability awareness training which includes My guiding in partnership with Guide dogs.

Information for Blind and Partially Sighted Passengers

For information on what we can do to help click here 

Contact us

To book a scooter or wheelchair assessment, apply for a Helping Hand card, provide feedback or to talk to one of our accessibility officers please write to us at

Accessibility, 43 Conway Street Hove BN3 3LT

email info@buses.co.uk

or call 01273 886200

07583 051915: SMS for passengers that are deaf or have a hearing impairment

More information available at www.buses.co.uk/accessibility

Winner of UK Bus Awards 2015 for Putting Passenger First for Accessible Travel

Accredited by Visit England’s Access for All