The Helping Hand Scheme is designed to give our customers a helping hand when using our bus services; a simple way to help our drivers help you.
The credit card sized information card holds a brief written instruction for the driver that can be shown upon boarding the bus. The driver is made aware of the customer's needs or requirements quickly, directly and discreetly without the customer having to verbally communicate it.
The scheme can be very helpful for hidden disabilities and many customers are now using the card off the bus; in taxis, shops and leisure establishments like the cinema.
For example, "Please face me I lip read" can help anywhere at any time.
The Helping Hand Scheme is administered by Brighton & Hove Buses and Metrobus.
In partnership with:
We provide further examples on our application form, although we will discuss with you personally your requirements, and create bespoke designs on request.
The reverse of the card can display, if required, the customer's name and emergency contact number. This is optional, but it can offer assurance and instil confidence, that if needed, someone they know can be called upon for help. This is especially relevant for customers who suffer from conditions such as epilepsy, Alzheimer's or dementia.
Applying is easy by clicking here or by ringing 01273 886200 where one of our customer service advisors will be happy to help, and by request, post out an application form.
Application forms can also be picked up at -
|Brighton||1 Stop Travel, 26 North Street, Brighton, BN1 1EB|
|Hove||Head Office, 43 Conway Street, Hove, BN3 3LT|
|Crawley||Metrobus Customer Services, Crawley Bus Station, Friary Way, Crawley, RH10 1HZ|
|Redhill||Metrobus Customer Services, Redhill Travel Shop, Redhill Bus Station, Princess Way, Redhill, RH1 1QA|
Helping Hand is gold award winner of UK Bus Awards 2016 for the Bus and the Community Award.
Phone lines are open:
Mondays - Fridays ~ 7am - 7pm
Saturdays ~ 8:30am - 5:30pm
Sundays and Bank Holidays ~ 9:30am - 4:30pm