Information for Blind & Partially Sighted Passengers

Accessible travel for all is essential for the comfort and safety of our passengers.

We would like to thank all our passengers who have contributed by providing feedback which helps us to improve on the service we deliver.

We also work with some amazing organisations like The RNIB, Guide Dogs for the Blind and Possability People. Their expertise, advise and ongoing contributions have helped improve staff training and our accessible travel initiatives.

What can we do to help?

  • Large print timetables and information sheets on request.
  • All buses are talking buses.
  • All driver training staff trained as Level 3 My Guides.
  • All drivers in training receive Level 1 My Guiding.
  • Free travel for handlers of Guide Dogs when training.
  • Customer service accessibility trained teams - 01273 886200.
  • A full time accessibility officer - Victoria Garcia.
  • All Driver Training staff trained as Level 3 My Guides.
  • Helping Hand cards - A simple, effective, discreet way to advise any assistance required.

We are also proud to have signed up to the RNIB Bus Charter.

The Bus Charter promotes 13 objectives to ensure Bus Companies are able provide Blind and Partially sighted passengers is here.

Watch the video here.

We will ensure for blind and partially sighted passengers:

  • Automatically serve a stop if passengers are waiting. No stop is a request stop.
  • Advise which service they are and assist when needed.
  • Not pull away until the passenger is seated and advise on available seats.
  • Priority seating will continue to be clearly marked and drivers will ensure that they assist passengers that may require it.
  • Talking bus announcements will be kept updated and in full working order. In the exceptional circumstance that a talking bus isn't functioning, the driver will advise on request when at the passenger's destination.
  • At Metrobus we will continue to expand on our talking bus fleet. We are already 100% talking buses at Brighton &Hove.
  • All feedback, as with all passengers, is taken forward, investigated and used to continue improving our service.
  • We will continue to work with the RNIB and other organisations to ensure that our information is accessible as possible and our training is updated accordingly.

For any further information please call our customer services team on 01273 886200.

Phone lines are open:

Mondays - Fridays ~ 7am - 7pm

Saturdays ~ 8:30am - 5:30pm

Sundays and Bank Holidays ~ 9:30am - 4:30pm

Alternatively contact our Accessibility Officer at victoria.garcia@buses.co.uk

Click here for our Christmas opening hours

night bus map