All of our buses are 100% wheelchair accessible.
However if for any reason a wheelchair user is unable to board the bus we have implemented the wheelchair taxi guarantee scheme that provides a free accessible taxi.
The driver will contact the control room and advise if the customer has an electric or manual wheelchair as this depends on the accessible taxi required.
The driver will provide you with a taxi guarantee information leaflet which you present to the taxi driver.
No, the taxi is free and all monies are paid directly to the taxi company by us.
Yes, of course. Taxi guarantee is all about giving choice to the wheelchair user and allowing access to travel at all times.
Phone lines are open:
Mondays - Fridays ~ 7am - 7pm
Saturdays ~ 8:30am - 5:30pm
Sundays and Bank Holidays ~ 9:30am - 4:30pm