Wheelchair Taxi Guarantee Scheme

All of our buses are 100% wheelchair accessible.

However if for any reason a wheelchair user is unable to board the bus we have implemented the wheelchair taxi guarantee scheme that provides a free accessible taxi.

Who calls for my taxi?

The driver will contact the control room and advise if the customer has an electric or manual wheelchair as this depends on the accessible taxi required.

What do I need to do?

The driver will provide you with a taxi guarantee information leaflet which you present to the taxi driver.

Do I need to pay for the taxi?

No, the taxi is free and all monies are paid directly to the taxi company by us.

Can I board the next bus instead of waiting for a taxi?

Yes, of course. Taxi guarantee is all about giving choice to the wheelchair user and allowing access to travel at all times.

For more information on our Wheelchair Taxi Guarantee Scheme please call our customer services team on 01273 886200.

Phone lines are open:

Mondays - Fridays ~ 7am - 7pm

Saturdays ~ 8:30am - 5:30pm

Sundays and Bank Holidays ~ 9:30am - 4:30pm

night bus map