Your Guide To Accessible Buses

To ensure our services are accessible for all, buses have been fitted with audio visual announcements and are all low-floor, wheelchair-accessible. In order to assist and improve your travelling experience, here are some of the ways in which we can help:

Wheelchair & Scooters

Wheelchair users are very welcome on board our buses. We also accept some class 2 scooters. For more information, click here.

Wheelchair Taxi Guarantee

To ensure all wheelchair users have access to travel at all times, we have implemented the wheelchair taxi guarantee scheme, which provides a free accessible taxi. For more information, click here.


Our buses are low-floor and buggy friendly. To find out more and how we can help you, click here.


Many bus stops in the city have raised kerbs to allow wheelchair users to board and alight easily. If there isn't, a manual ramp will be deployed.


We welcome rollators/walkers on board however as these are not suitable for sitting on in transit we do ask users to use a normal seat and if possible fold the walker up.

Our drivers are trained to lower the step, if required, but if you would prefer the ramp to be deployed we can provide a free Helping Hand card to advise the driver.

Helping Hand

Helping Hand Scheme

Helping Hand is a free scheme designed to give our customers a helping hand when using our bus services; a simple way to help our drivers help you.

The credit-card sized card holds a brief written instruction that can be discreetly shown to the driver when boarding. This is particularly helpful for customers with hidden disabilities or who may require extra assistance. Click here for more information and how to apply.

Loop sign

Hearing Loops

All cashier desks at 1 Stop Travel and Head Office at Conway Street are equipped with hearing loop technology for better quality sound for customers with hearing aids.

Carer's Discount

We are recognising the commitment and dedication of unpaid carers by offering them discounted travel. Discounts are available to Carers' Card and Compass Card holders. Find out more here.

Accessibility training

Accessibility Training

As part of our continued commitment to provide accessible travel for all, staff undertake disability awareness training, including 'My Guiding' in partnership with Guide Dogs for the Blind, as well as Dementia Friend training.

Information for Blind and Partially Sighted Customers

For information on what we can do to help make your journey with us easier, click here.

Guide Dogs


Our buses are dog friendly and, as with all our customers, we ask to be considerate of others. For information on taking your dog on board, click here.


Folding bikes can be carried on our buses provided they can safely be stowed in the luggage area. There should be no protruding parts that may cause and obstruction. Routes 78 and 79 are the only two services with designated space for standing bicycles.

Winner of UK Bus Awards 2015 for Putting Passengers First for Accessible Travel

Accredited by Visit England's Access for All


If you would like to talk to us about accessible travel, please contact us by:

E-mail us at

Telephone us on 01273 886200

Mondays Fridays ~ 7am - 7pm

Saturdays ~ 8.30am - 5.30pm

Sundays and Bank Holidays ~ 9.30am - 4.30pm.

Write to us at Accessibility, Brighton & Hove Bus and Coach Company,43 Conway Street, HOVE, East Sussex, BN3 3LT

07583 051915 : SMS for passengers that are deaf or have a hearing impairment

Customer Services

Winner - UK Bus Awards 2015 - Putting Passengers First for Accessible Travel

Winner - UK Bus Awards 2016 - Helping Hand Card

Highly Commended - National Transport Awards 2016 - Front Line Employee, Victoria Garcia (Accessibility Officer)

Accredited by Visit England's Access for All