Industry-leading bus hearing loop

Brighton & Hove Buses has successfully tested an industry-leading hearing loop system for its buses after three years of painstaking development with experts in the field and a leading bus manufacturer.

The bus company has been working tirelessly with Contacta, Wrightbus and Action on Hearing Loss to develop a good quality system that can be rolled out across its fleet and is delighted the breakthrough coincides with this year's Deaf Awareness Week {May 14-20}.

Fifteen service users from Action on Hearing Loss tested the new system in the priority seating area of a Brighton & Hove Bus and has passed it with flying colours.

Brighton & Hove Buses' Managing Director Martin Harris said: "We've wanted to this for so long. We're all about making travel accessible for all and have successfully launched a host of pioneering initiatives to help make independent travel a reality for people living with disabilities.

"Having a good quality hearing loop system on board our buses has been on our list for some time. My colleagues Victoria Garcia, Ashley Burrows and Neil Miles have worked closely with users, the manufacturer and the specialist system designer to get it to the standard it needs to be.

"I'm proud of the unstinting commitment they have shown to making this happen and to establish a true benchmark for the industry that meets customer requirements."

Jenny Macintosh, a volunteer with Action on Hearing Loss who was one of the testers, said: "The loop system is really important because if there's a lot of noise on the bus or people are standing in front of visual announcements, then I can switch my hearing aid to hearing loop and get important next stop information.

"It makes life so much less worrying. Imagine going to the airport and not being able to see the announcements about your flight. The bus company has worked tirelessly to come up with a system that is a good standard and I have nothing but praise for them."

The hearing loop system will amplify audio next stop and other announcements on board the bus as well as driver communications with passengers through the safety screen for people wearing hearing aids. The first new higher-spec loop system will be fitted to all new buses including those recently delivered to operate on services 1,7 and 49.

Head of Accessibility and Inclusive Travel Alison Frank from the Department of Transport has cited Brighton & Hove Buses as exemplars on accessibility initiatives.

To mark Deaf Awareness Week this week, Brighton & Hove Buses and Action on Hearing Loss will be on hand with a bus at Stop D in Churchill Square this Thursday from 11.00 a.m. to 2.30 p.m. Members of the public are invited to try out the bus loop system, take advantage of free hearing checks, lip-reading and sign taster sessions, and find out about the latest assistive technology and lots of other useful information and advice.

If you would like to talk to us about accessible travel, please contact us by:

E-mail us at

Telephone us on 01273 886200

Mondays Fridays ~ 7am - 7pm

Saturdays ~ 8.30am - 5.30pm

Sundays and Bank Holidays ~ 9.30am - 4.30pm.

Write to us at Accessibility, Brighton & Hove Bus and Coach Company,43 Conway Street, HOVE, East Sussex, BN3 3LT

07583 051915 : SMS for passengers that are deaf or have a hearing impairment