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Your phone is now your ticket

We have a mobile app which turns your phone into a bus ticket. Buy your M-ticket with our app, then just show your phone to the driver when you get on.

How does it work?

Download our free app from the Android Play Store or iPhone App store.

We recommend a GOOD WiFi connection to load the apps and to buy tickets.                          

 

    

You can buy M-tickets to travel on the same day or in advance. Once you have chosen and paid for your M-ticket with your debit or credit card, the M-ticket is stored on your phone and will not expire.

When you get on the bus, just show your M Ticket screen clearly to the driver.

Our revenue protection staff may sometimes get on board and will need to see the M-ticket on your phone, so please make sure your phone is fully charged. Please also be aware that we can only accept one phone per person per M-ticket, except for the Family SAVER, and the Duo Saver.

You can purchase SAVER M-tickets on your mobile, for use on all Brighton & Hove bus routes. 

Adult prices are:

All tickets start from 04:30 and not from activation.

1 day Saver @ £4.20 – Valid 04:30 to 04:30 the next day (Not from activation)
2 days Saver @ £7.90 – Consecutive travel.
3 days Saver @ £11.90 – Consecutive travel.
7 days Saver @ £19.00 – Consecutive travel.
28 days Saver @ £69.00 – Consecutive travel.
90 days Saver @ £175.00 – Consecutive travel.

DUO – 1 day Saver @ £7.90 – 2 Adults        

Family – 1 day Saver @ £9.00 – up to 5 people, with a minimum of 1 adult and a maximum of 2 adults (children aged 5-15)

Student prices are:
1 day @ £3.00
7 days Saver @ £12.50 – Consecutive travel.
90 days Saver @ £115 – Consecutive travel.

Also available is the Route 23/25 - 1 day or 7 day M-ticket 
This allows you travel all day on any route 23, 25 or N25 bus, as well as on routes 24, 28, 29, 29B and 29X between the City Centre and the Universities (bottom of Coldean Lane on route 24).

1 day ticket @ £3.70
7 days ticket @ £13.00 – Consecutive travel.

Single M-Tickets

A single journey M-ticket, you purchase it in advance and activate just before boarding. Great for the occasional bus user - no cash needed and the CentreFare single M-ticket costs £2 (valid in CentreFare area only) and the single fare CityWide M-ticket for around the City area (Shoreham - Patcham - Falmer - Denton Corner) is only £2.25 - the equivalent on bus single ticket will be £2.40

Pingit

Now you can pay by using the Barclays ‘Pingit’ system, it is a quick method of paying for items from a secure bank account to a known supplier and is controlled by Barclays Bank. You down load the app from your Android Play Store or the iPhone App store. You create an account with Barclays and are then ready to buy tickets.

Gifting

This is a quick way of giving a ticket or tickets to another M Ticket account user by selecting the “Gift this purchase to someone else” instead of “I’m buying for me” just before you pay for the ticket(s). You just have to add the other person’s mobile number or email address and then confirm it and the ticket appears on the other phone. 

For details of other ticket prices click here for details.

Mobile ticketing – General:

“Mobile ticketing” refers to a ticket which is downloaded to your registered mobile telephone using an Internet site or other data service.

Mobile tickets are only available for UK phones with the English Language setting and a UK number. International payment cards may be used, but a UK address and post code must be used when adding the payment card details.

A good internet connection (Wi-Fi) is required to load the app and to buy tickets, but is not required during your travel.

SAVER tickets give unlimited travel of ALL Brighton & Hove services except School bus 494.

SINGLE tickets are NOT valid on any Night Buses N1, N2, N5, N7, N12, N14, N25, N29 or N40.

Devices for M Tickets:

The words “mobile phone” relates to any Android smart phone or iPhone that is able to use apps and receive text messages and telephone calls. Window phones are not supported at this time.

Devices such as the iPad, iPod etc. are not designed for use as a telephone system but may be used for the M Ticket. However, they are not recommended for this use and as such we cannot guarantee their performance. Refunds, for loss or failure of the M Ticket system, on such devices, will not be given.

Who can use M Tickets:

The M Ticket is designed as a one ticket, on one phone and with one person operation. The only exceptions are the DUO SAVER and the FAMILY SAVER tickets.

Only one app should be installed per device. You must not install two apps under two different names or purchase extra tickets for use by a second person. This can cause major login issues etc. This will result in the driver refusing travel unless you purchase a paper ticket.

What to show the Drivers/Inspectors:

On some phones, the app can take several seconds to load up, so we recommend loading the app/ticket whilst waiting for the bus, as failure to have a visible ticket on you mobile will result in the driver asking you to pay for a new ticket.

Your mobile ticket should be displayed clearly on the mobile phone screen (ensure you can see all 4 letters of the pass word by adjusting your screen text size) to show the Bus Driver or Ticket Inspector when asked.

By purchasing a mobile ticket you agree to cooperate fully with the Bus Driver or Ticket Inspector and show you phone/ticket for inspection if asked to do so. Failure to cooperate will mean the driver refusing travel unless a paper ticket is bought.

As with the paper tickets, if the mobile ticket or the device holding the app has been damaged causing the ticket to be illegible in any way, the ticket becomes invalid and a paper ticket will have to be purchased from the driver. 

It is your responsibility to ensure that the mobile phone is sufficiently charged to display the ticket as many times as required for the duration of your journey (including at origin and destination stops). With the exception being the Single Journey tickets (See below).

If you are unable to show the ticket to the driver because the phone battery has died, then a paper ticket will need to be purchased from the driver.

Security:

As a security measure, the app and the ticket will be locked to your registered device. This can be reset by Customer Services, if the handset is damaged or replaced, by contacting them on 01273 886 200 or email mtickets@buses.co.uk

If the phone is reset (Dropped, battery removed or updated) or the app is replaced, you do not lose your tickets. As before, they will be locked and they can then be reset by Customer Services, by contacting them on 01273 886 200 or email mtickets@buses.co.uk

If you lose the mobile device on which your tickets are stored, you will be able to use the same account details on a new phone. Just download the app and login using your old information. Then notify us and we can reset your tickets if appropriate. Your phone number can be updated at this time as well if required.

The safekeeping of the mobile ticket is your responsibility and transferring or copying mobile tickets to other devices or to third parties is strictly prohibited, as is any other behaviour deliberately carried out to de-fraud Brighton & Hove Bus Co or its Retailers and Partners. In the event or suspicion of such activity we reserve the right to terminate your account and to pursue any losses or damages as a result, through the civil or criminal courts as appropriate.

Your personal details (phone number, email address and name) can be corrected or altered after security information of existing details are given, along with the new details to Customer Services on 01273 886 200 or email mtickets@buses.co.uk

The old pin number has now been replaced with an 8 Character, including 1 number, password. (e.g. abcdefg7) If you send us a new password, we will be able to reset your app and tickets quickly. You can contact Customer Services on 01273 886 200 or emailmtickets@buses.co.uk

Please note:

At no time do we at B&H have any access to the payment card details!

They are on your phone and remain there unless you ‘log out’. In which case they will be deleted and you will need to add the payment card details back in.

Resets are subject to a fair usage policy and we reserve the right to decline a request should excessive resets be asked for.

Refunds:

Under normal circumstances no refund is given if the ticket has been activated, unless there are exceptional circumstances.

Any refund request must be in writing and can be sent by email to: mtickets@buses.co.uk .

Each request will be considered on its own merits, but compensation is at the company’s discretion and not a given right.

Under normal circumstances no refund will be given for failure of the phone system or for unforeseen road closures and congestion; however, applications for a refund will be considered on their own merits and may be given depending on the circumstances.

If a duplicate ticket is purchased by mistake then a refund may be offered, but as the tickets can remain on your phone indefinitely, it is more advisable just to keep them on the phone for your future use.

Refunds can be by returning the costs through the Banking system, which can take up to 5 working days or by adding tickets to your account. They can also be given by adding tickets to your Key Card account.

Refunds for tickets purchased on devices not recommended to store the app, iPad etc., will not be considered.

Refunds are subject to a fair usage policy and we reserve the right to decline a request should excessive claims be made.


We may modify these Instructions relating to Mobile ticketing at any time by posting revised versions on our web site.

Last updated 22 April 2015.

If you have any problems or questions about your M-tickets please contact us by email on mtickets@buses.co.uk you can also get more information by clicking on:  FAQ’s

For most Android phones there is a ’refresh’ and 'reset tickets' option found under the 3 spots in the app and on the main ticket page respectively, select 'reset tickets' only when you have a good WiFi connection. 

For iPhones use the 'refresh' tab found on the option button at the bottom of the screen