You can buy M-tickets to travel on the same day or in advance. Once you have chosen and paid for your M-ticket with your debit or credit card, the M-ticket is stored on your phone.
When you get on the bus show your phone screen clearly to the driver.
Our revenue protection staff may sometimes get on board and will need to see the M-ticket on your phone, so please make sure your phone is fully charged. Please also be aware that we can only accept one phone with a M-ticket per person, except for the Family SAVER which is valid for up to 2 adults and up to 3 children, and the Duo Saver which allows 2 adults to travel.
Mobile ticketing – General:
“Mobile ticketing” refers to a ticket which is downloaded to your registered mobile telephone using an Internet site or other data service.
Mobile tickets are only available for UK phones with the English Language setting and a UK number. International payment cards may be used, but a UK address and post code must be used when adding the payment card details.
A good internet connection (Wi-Fi) is required to load the app and to buy tickets, but is not required during your travel.
SAVER tickets give unlimited travel of ALL Brighton & Hove services except School Services 92B, 92C.
SINGLE tickets are NOT valid on any Night Buses N1, N2, N5, N7, N12, N14, N25, N29 or N40.
Devices for M Tickets:
The words “mobile phone” relates to any Android smart phone or iPhone that is able to use apps and receive text messages and telephone calls. Window phones are not supported at this time.
Devices such as the iPad, iPod etc. are not designed for use as a telephone system but may be used for the M Ticket. However, they are not recommended for this use and as such we cannot guarantee their performance. Refunds, for loss or failure of the M Ticket system, on such devices, will not be given.
Who can use M Tickets:
The M Ticket is designed as a one ticket, on one phone and with one person operation. The only exceptions are the DUO SAVER and the FAMILY SAVER tickets (See “Special tickets” below).
Only one app should be installed per device. You must not install two apps under two different names or purchase extra tickets for use by a second person. This can cause major login issues etc. This will result in the driver refusing travel unless you purchase a paper ticket.
What to show the Drivers/Inspectors:
On some phones, the app can take several seconds to load up, so we recommend loading the app/ticket whilst waiting for the bus, as failure to have a visible ticket on you mobile will result in the driver asking you to pay for a new ticket.
Your mobile ticket should be displayed clearly on the mobile phone screen (ensure you can see all 4 letters of the pass word by adjusting your screen text size) to show the Bus Driver or Ticket Inspector when asked.
By purchasing a mobile ticket you agree to cooperate fully with the Bus Driver or Ticket Inspector and show you phone/ticket for inspection if asked to do so. Failure to cooperate will mean the driver refusing travel unless a paper ticket is bought.
As with the paper tickets, if the mobile ticket or the device holding the app has been damaged causing the ticket to be illegible in any way, the ticket becomes invalid and a paper ticket will have to be purchased from the driver.
It is your responsibility to ensure that the mobile phone is sufficiently charged to display the ticket as many times as required for the duration of your journey (including at origin and destination stops). With the exception being the Single Journey tickets (See below).
If you are unable to show the ticket to the driver because the phone battery has died, then a paper ticket will need to be purchased from the driver.
As a security measure, the app and the ticket will be locked to your registered device. This can be reset by Customer Services, if the handset is damaged or replaced, by contacting them on 01273 886 200 or email email@example.com
If the phone is reset (Dropped, battery removed or updated) or the app is replaced, you do not lose your tickets. As before, they will be locked and they can then be reset by Customer Services, by contacting them on 01273 886 200 or email firstname.lastname@example.org
If you lose the mobile device on which your tickets are stored, you will be able to use the same account details on a new phone. Just download the app and login using your old information. Then notify us and we can reset your tickets if appropriate. Your phone number can be updated at this time as well if required.
The safekeeping of the mobile ticket is your responsibility and transferring or copying mobile tickets to other devices or to third parties is strictly prohibited, as is any other behaviour deliberately carried out to de-fraud Brighton & Hove Bus Co or its Retailers and Partners. In the event or suspicion of such activity we reserve the right to terminate your account and to pursue any losses or damages as a result, through the civil or criminal courts as appropriate.
Your personal details (phone number, email address and name) can be corrected or altered after security information of existing details are given, along with the new details to Customer Services on 01273 886 200 or email email@example.com
The pin number has now been replaced with an 8 Character and 1 number password. (e.g. abcdefgh7) If you send us a new password, we will be able to reset your app and tickets quickly. You can contact Customer Services on 01273 886 200 or email firstname.lastname@example.org
Resets are subject to a fair usage policy and we reserve the right to decline a request should excessive resets be asked for.
Any refund request must be in writing to email: email@example.com . Each request will be considered on its own merits, but compensation is at the company’s discretion and not a given right.
Under normal circumstances no refund will be given for failure of the phone system or for unforeseen road closures and congestion; however, applications for a refund will be considered on their own merits and may be given depending on the circumstances.
If a duplicate ticket is purchased by mistake then a refund may be offered, but as the tickets can remain on your phone indefinitely, it is more advisable just to keep them on the phone for your future use.
Refunds can be by returning the costs through the Banking system, which can take up to 5 working days or by adding tickets to your account. They can also be given by adding tickets to your Key Card account.
Refunds for tickets purchased on devices not recommended to store the app, iPad etc., will not be considered.
Refunds are subject to a fair usage policy and we reserve the right to decline a request should excessive claims be made.
Students: (1 day Student SAVERS, 7 day Student SAVERS and 90 day Student SAVERS):
When using your Student SAVER tickets on the bus it must be presented with your valid student ID/registration card. Available to students with the following ID only: Access to Music (ATM), Brighton University, Brighton Institute of Modern Music (BIMM), City College, Northbrook College, Plumpton College, Sussex Downs College and Sussex University. Failure to show it will result in the driver refusing travel, unless you purchase a paper ticket.
These are valid for a single journey wholly in the Brighton & Hove area. Purchased in advance and activated just before boarding. The ticket is valid for travelling on a bus for 15 minutes after activation. You may complete your journey after the ticket has expired, provided you are already on board the bus and the journey finish in the Brighton & Hove area.
This is a standard single journey fare, valid throughout the Brighton and Hove conurbation, bounded by:
Shoreham - Falmer - Saltdean.
This is a standard single journey in the Central Zone which is available for the area bounded by:
Hove Town Hall - Montefiore Road - BHASVIC - Preston Circus - The Avenue/Lewes Road - Race Hill - Arundel Road
This allows two people to travel on the one ticket using the one phone.
This allows one or two adults with up to three children. (Or one adult and four children) also using the one ticket on the one phone.
M-tickets may be purchased by one person and transferred for use to another person, this process is known as the “gifting” of m-tickets. An m-ticket purchased by one person and passed to another person for use is known as an m-ticket that has been “gifted”. M-Tickets may only be “gifted” if both the purchaser and the recipient use the App.
We may modify these Instructions relating to Mobile ticketing at any time by posting revised versions on our web site.
Last updated 10 February 2015.
If you have any problems or questions about your M-tickets please contact us by email on firstname.lastname@example.org
Many problems can be sorted by turning your smartphone off and re-starting it, otherwise there is a pop up menu in the app which allows you to reset the app without the loss of tickets.