Safer travel on our buses

Yesterday Fri 27th Nov 2020

Latest COVID-19 safety and travel advice

Second lockdown

With a second lockdown in place we want to reassure those of you who need to travel that there will be no changes to our bus services throughout the duration. Our buses will continue to operate as per the current timetables to take you to work, school or wherever you need to get to during this time. Our priority is to connect communities safely and we need your help with this. When travelling by bus, it is more important than ever that you follow the government guidelines by wearing a covering throughout the entire journey unless exempt and sit upstairs if you can, to help with social distancing. 

Our travel shops at 1 Stop Travel, Brighton and reception at Conway Street are remaining open.

To view our current service levels, please go to our services page where you can select your route and view its current timetable.

Schoolchildren only services can be found here

If you’re new to buses or just want a refresher of the latest advice we've put together this handy guide for travelling with us.

This guidance and advice is there to keep us all safe. Please be kind and patient throughout these times:

  • Government advice is to not travel by bus if you feel unwell or have COVID-19 symptoms. See government guidelines here.
  • Wash your hands before and after travelling with us. We have fitted hand sanitisers to each bus for you to use when boarding.
  • The buses have lower capacity levels and these are clearly displayed on the side of them.
  • Follow social distancing guidelines at all times. There are usually more seats available upstairs, if you can, please sit upstairs to help leave more seats free for those who cannot. 
  • Currently our busiest times are commuter times, afternoons are quieter. You can also check how busy your bus is using our live journey planning tool.
  • If you don’t use the app or key card we accept contactless payment on board our buses. We still accept cash but we don’t offer change. More details can be found here.
  • You must wear a face covering if you are aged 11 and over. They need to be worn at all times and make sure they cover both your nose and mouth. Some people may be exempt from wearing a face covering, full details can be found here.
  • Board the bus one at a time.
  • Only sit next to someone from your household or bubble.
  • The rear facing seats and seats within 2m of the driver will remain closed and there is no standing on any buses except bendy buses.
  • Please avoid queuing in the aisle or next to the driver.
  • Help keep fresh air flowing through the bus by keeping windows open. Remember to wrap up warm as the weather gets colder.
  • When you want to get off the bus ring the bell and remain seated until the bus stops.

During the current period of capacity restrictions, the boarding of buggies, pushchairs or wheelchairs will be reduced to a mix of TWO, for example 1 wheelchair + 1 pushchair OR 2 pushchairs. These limits relate to open - not folded - pushchairs. This will maintain the current social distancing guidelines.

Our buses are put through a rigorous cleaning regime every night. We use hospital grade cleaning products. Our cleaning team is also out every day, jumping onto our buses to give them an additional wipe down using the same high standard cleaning product - this occurs regularly throughout the day. For more information on what else we’ve been doing to keep you and our colleagues safe please click here.

If you need assistance please ask the driver as normal.

The government guidance can be found here.

If you can, download the NHS COVID-19 app before travelling.

If there is something we haven’t covered above then visit our Frequently Asked Questions page. Or please contact us – ways to contact us can be found here.

We look forward to seeing you on board our buses.

Further advice

We recommend you stay up to date with the latest advice published on the NHS and Public Health England websites.

We have Covid-19 safe certified working environments - more details here.