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Coronavirus update: From Monday 1 June there will be a further increase in services. Please check before you travel.

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Latest timetable information and advice for safer travel on our buses

Yesterday Thu 28th May 2020

LATEST UPDATE:

From Monday 1 June there will be a further increase in services. To view timetables from 1 June, click here.

Making travel safer

As the Government has moved to the next phase of managing the Coronavirus pandemic, it has said that more people can return to work.  We are expecting buses to become busier and we are planning to increase our service levels in the coming weeks.  We will update our website as soon as these details are available in full.

We all have a responsibility to follow the Government advice. To help, we have prepared these key messages for guidance when using buses:

Before you travel

  • Please only travel to make essential journeys.
  • Don’t travel by bus if you feel unwell or have COVID-19 symptoms. 
  • Buses can carry fewer people now so: 
    • Avoid peak times if you can. 
    • Be prepared to wait if your bus is showing a bus full sign even if it appears to have space - so the driver may not be able to let you board the bus if social distancing cannot be maintained. You can find more about our services here.
  • Pay by contactless payment. If you can only pay by cash, please use the exact change.
  • Please pay attention to government guidance by, if you can, bringing a face covering for your journey and washing your hands before travelling.
  • Check our website or twitter regularly for service updates that may impact your journey.

At the bus stop

  • Stay safe – keep 2m apart from people not in your own household while waiting. Board the bus one at a time
    • Look out for bus full signs, where you see one.
    • The bus will only stop when people want to get off. 
    • If they do stop they will normally only be able to let one passenger on for each one that gets off.
    • Be prepared to wait and please help others by prioritising those who need to travel more urgently than you.
  • If someone with a visual impairment is at the stop please let them know if the bus is full.
  • Have your ticket, app, key card, ready before you board the bus. Pay by contactless, key card or app if you can.
  • If you need to pay by cash have the correct fare – we are not providing change.  Our drivers have plastic bags for you to drop your cash into to minimise further contact.

On the bus

  • When taking a seat sit 2 metres apart where possible and make use of the upper deck, where available too. Only sit directly next to someone else if they are from your household.
  • Please be patient while getting on and off and do not queue in the aisle or next to the driver.
  • If you do cough or sneeze on the bus, do so into your elbow and take any used tissues with you when you leave the bus.
  • Use a face covering if you can.
  • Please open windows to help with ventilation.
  • If you need assistance please ask the driver as normal.
  • When the bus is full please ring the bell if you want to get off at the next stop.
  • Take any newspaper/rubbish with them to dispose of safely.
  • If you need to get off the bus please ring the bell and remain seated until bus stops. 
  • When you leave the bus remember to observe social distancing.
  • Once your journey is over, remember to wash your hands.

Concessionary passes

We are accepting Older Person's and Disabled Person's concessionary passes for travel 24 hours a day, until further notice. This is to support our passengers who may need to get to the shops early to buy essential supplies.

Customer support

Our 1 Stop Travel Shop in Brighton is open with social distancing measures in place to ensure we can help you safely. Our customer services team are still available to assist you via email on info@buses.co.uk or social media. Our phone lines are currently experiencing high volumes of calls so please only phone if your call is urgent on 01273 886200. SMS for passengers that are deaf or have a hearing impairment 07583 051915.

Or if you would like to say thank you in recognition of a positive experience you may have had with one our colleagues click on our feedback form to tell us about it.

Social distancing

Where possible please practice social distancing by sitting more than 2 metres away from the driver and your fellow passengers. We have put signs on seats to help with this.

Cleaning

The health and safety of our customers and colleagues is always our top priority. We've stepped up our procedures with deep cleans, stronger products and the use of PPE.  Extra cleaning is taking place en route.

Alternatives to cash

Please help to reduce direct contact at this time by using alternatives to cash such as contactless or mobile tickets. We are still accepting cash payments and ask, where possible, to have the correct fare ready. Until further notice our drivers will be unable to provide change - the exact cash fare will be accepted if you cannot pay by these methods. Thank you for helping to reduce the spread of coronavirus.

To help with your questions

Please click here for FAQs - helping to answer questions you may have about travelling by bus. 

Other bus operators

Details of how other bus companies are operating in the East Sussex area are shown here.

Further advice

We have put together a page with local and national updated information to help our local communities during this current time. Find out more here.

We recommend you stay up to date with the latest advice published on the NHS and Public Health England websites.

We have Covid-19 safe certified working environments - more details here

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Coronavirus (COVID-19) - FAQs

1 week ago 18th May

FAQ's - helping to answer questions you may have about travelling by bus.