Latest timetable information and advice for safer travel on our buses

Yesterday Wed 15th Jul 2020

LATEST UPDATE:

We are currently operating in the region of 84% of our standard services. To view current timetables, click here.

Face coverings on Public Transport from 15th June

In line with guidance from the Government, if you can you must wear a face covering on public transport from Monday 15 June. Some people may be exempt from wearing a face cover. For full details of the new guidelines and exemptions please click here.

 

Making Travel Safer

As the government has moved to the next phase of managing the Coronavirus pandemic, it has said that more people can return to work.  We are expecting buses to become busier and have therefore increased services to support social distancing.

We all have a responsibility to follow the government advice: Details of government advice are here.

To help, we have prepared these key messages for guidance when using buses. New signage has also been added to bus stops and on our buses to help with guidance while travelling: 

Before you travel

  • Consider if your journey is necessary. This will help keep the transport network running and allow people who need to make essential journeys to travel.
  • Don’t travel by bus if you feel unwell or have COVID-19 symptoms.  
  • See the government guidelines for passengers  it also advises not to travel if you are clinically extremely vulnerable. We therefore recommend you take expert medical advice on this before you do travel if you are unsure if this refers to you.
  • Please pay attention to government guidance by washing your hands before travelling. We don't provide hand sanitiser so ask that you bring your own.
  • Pay by contactless, mobile phone or scratch card. If you can only pay by cash, please use the exact change.
  • Buses can carry fewer people now so be prepared to wait if your bus is showing a bus full sign even if it appears to have space - the driver may not be able to let you board the bus if social distancing cannot be maintained
  • The buses have lower capacity levels and these are clearly displayed on the side of them.  To assist, the driver can advise verbally this information if required.
  • Currently our busiest times are lunch time, so you may wish to plan your journeys at other times. You can contact our Customer Services who will be able to help - contact details are available below.
  • Check our website or twitter regularly for service updates that may impact your journey

At the bus stop

  • Stay safe – keep two metres apart from people who are not in your household while waiting.
  • Board the bus one at a time.
  • The bus screens will advise when it is full. The bus driver can verbally advise this information when the bus stops for passengers unable to read the screens. Helping Hand may assist with this.
  • If the bus is full, only one passenger can board for every passenger that gets off. 
  • Pregnant, older and disabled people may require a seat or extra space, and not all disabilities are visible.
  • Have your ticket, app, key card, ready before you board the bus. Pay by contactless, key card or app if you can.
  • If you need to pay by cash, please have the correct fare – we are not providing change at this time.  Our drivers have plastic bags for you to drop your cash into to minimise contact. 

On the bus

  • Make use of the upper deck, where further seating is available. Only sit next to someone from your household.
  • Sit two metres apart, where possible. For some people it is difficult to recognise if they are two metres apart. For example passengers with a sight impairment. We welcome the assistance of all our passengers and colleagues to help and support each other during this time. 
  • Be patient while getting on and off the bus and avoid queuing in the aisle or next to the driver.
  • If you have a sight impairment the driver can advise you of available seating. The driver can also advise and help you in regards to social distancing near the driver’s cab and in the seating areas. 
  • On request, drivers are available to assist when required. If preferred the Helping Hand card can discreetly advise drivers if you require any extra assistance. 
  • If you do cough or sneeze on the bus, do so into your elbow and take any used tissues with you when you leave the bus.
  • If you can wear a face covering then you must - some people may be exempt from wearing a face cover. Please see the updated guidance for face coverings
  • Please open windows to help with ventilation.
  • If you need assistance please ask the driver.
  • Please ring the bell if you want to get off at the next stop and remain seated until the bus stops rather than queue in the aisle. This will help to reduce contact with other passengers and the driver.
  • Take any rubbish with you to dispose of safely.
  • When you leave the bus remember to observe social distancing.
  • Once your journey is over, remember to wash your hands.

Concessionary passes 

We are accepting Older Person's and Disabled Person's concessionary passes for travel 24 hours a day in other areas, until further notice. This is to support our passengers who may need to get to the shops early to buy essential supplies.

From Monday 15 June West Sussex County Council made changes in order to maximise capacity for social distancing for key workers travelling at peak times. If you're boarding a bus in West Sussex with an older person's pass, you will no longer be able to travel before 0930 on Mondays to Fridays. West Sussex disabled pass holders will still be able to board at any time in West Sussex.

Customer support

Our friendly customer service team provide telephone, social media and email support 7 days a week on  01273 886200 and SMS texting for passengers with a hearing impairment on 07583 051915

Email: info@buses.co.uk
Facebook: @brightonbuses
Twitter: @BrightonHoveBus

Customer services opening times
Monday to Friday: 0700-1900 
Saturday: 0830-1730 
Sunday:  0930- 1630

In person, our 1 Stop Travel shop in Brighton is open with social distancing measures in place to ensure we can help you safely.Opening hours can be found here. 

Conway Street remains closed for now.

If you would like to say thank you in recognition of a positive experience you may have had with one our colleagues click on our feedback form to tell us about it.


Cleaning

Every bus is subjected to a rigorous clean through every night. Our cleaners have been using the highest quality cleaning products - as used in NHS hospitals - to minimise viral and bacterial risks. 

Every day, our cleaning team is out on street at key locations, jumping on our buses to give them an additional touch point wipe down using the same high standard cleaning product - this occurs three or four times a day. The cloths that are used are pre-soaked in our hospital grade anti-viral and anti-bacterial cleaning product so you are unlikely to see spray being used. 

Our drivers carry additional cleaning products and clean their own surface and touch point very often outside as well as inside the cab when they take a bus into service.

These regimes are carefully monitored and reviewed.

To help with your questions

Please click here for FAQs - helping to answer questions you may have about travelling by bus. 

Other bus operators

Details of how other bus companies are operating in the East Sussex area are shown here.

Further advice

We have put together a page with local and national updated information to help our local communities during this current time. Find out more here.

We recommend you stay up to date with the latest advice published on the NHS and Public Health England websites.

We have Covid-19 safe certified working environments - more details here