Face covering guidance

Passenger wearing a face covering

In line with guidance from the Government, you must wear a face covering on public transport unless you are exempt.

This can be a mask, scarf, snood, bandana or even something you can make out of an old t-shirt. View this handy guide on how to wear and make a face covering.

Thank you for wearing a face covering on board our buses for your entire journey – you are helping to protect yourself and others and following the government’s legal requirement for travel on public transport.

Passengers should be aware that for those who can, the wearing of a face covering is a legal requirement and the Police may enforce this with fines. Bus drivers will not be responsible for enforcing this, requiring proof or issuing fine.

If you are exempt, it would really help our drivers if you showed your exemption card, concessionary card or sunflower lanyard when you board, although we respect your right not to show one. If you don't have an exemption exemption card you can apply here for one or call Customer Services on 01273 886200. 

If you don’t wear a face covering and you are not exempt, you may be refused travel on our buses and you could be fined.

Exemptions include:

  • Children under 11-years-old.
  • not being able to put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability.
  • if putting on, wearing or removing a face covering will cause you severe distress.
  • if you are travelling with or providing assistance to someone who relies on lip reading to communicate.
  • to avoid harm or injury, or the risk of harm or injury, to yourself or others.
  • to avoid injury, or to escape a risk of harm, and you do not have a face covering with you.
  • to eat or drink, but only if you need to.
  • to take medication.
  • if a police officer or other official requests you remove your face covering. 

Please treat our transport staff with respect and follow instructions from them.

The Government Guidance can be found here

It is not compulsory for drivers to wear face coverings, although we continue to make them available to be worn in close contact situations such as supporting a wheelchair user, and on a voluntary basis whilst in the cab, our drivers are already working behind a screen to protect them.

Face coverings in 1 Stop Travel

Our travel shops fall under the government guidance for the mandatory wearing of face coverings in shops, so we ask, that unless you have an exemption, please make sure you wear a face covering when entering the travel shop.  

Under the guidance, there may be circumstances where staff may not need to wear a face covering. This will generally be if they have an exemption themselves or if they are helping a customer who needs to lip read - staff will stand 2 metres away and remove their face covering.