Face covering guidance

Passenger wearing a face covering

In line with guidance from the Government, you must wear a face covering on public transport unless you are exempt.

This can be a mask, scarf, snood, bandana or even something you can make out of an old t-shirt. View this handy guide on how to wear and make a face covering.

Passengers should be aware that for those who can, the wearing of a face covering is a legal requirement and the Police may enforce this with fines. Bus drivers will not be responsible for enforcing this, requiring proof or issuing fines.

Some people don’t have to wear a face covering for health, age or equality reasons. If you fit into any of the Government exemptions, then you'll be able to travel on our buses without wearing a face covering. 

Exemptions include:

  • Children under 11-years-old.
  • not being able to put on, wear or remove a face covering because of a physical or mental illness or impairment, or disability.
  • if putting on, wearing or removing a face covering will cause you severe distress.
  • if you are travelling with or providing assistance to someone who relies on lip reading to communicate.
  • to avoid harm or injury, or the risk of harm or injury, to yourself or others.
  • to avoid injury, or to escape a risk of harm, and you do not have a face covering with you.
  • to eat or drink, but only if you need to.
  • to take medication.
  • if a police officer or other official requests you remove your face covering.

People may choose to carry or show a Helping Hand card, if they don’t have a Concessionary Travel card, but this is not a requirement.We have created a downloadable Helping Hand card which you can print, save to your phone or screenshot and show to the driver - full details here

Face Coverings Bus Teams Supervisors

You might see our Face Coverings Team on our buses. They are there to talk with passengers not wearing face coverings and encourage them to wear them. The team carries free issue face masks and exemption Helping Hand cards for those who are legitimately exempt and that choose to use them. They will continue their work until further notice.

Please treat our transport staff with respect and follow instructions from them.

The Government Guidance can be found here

It is not compulsory for drivers to wear face coverings, although we continue to make them available to be worn in close contact situations such as supporting a wheelchair user, and on a voluntary basis whilst in the cab, our drivers are already working behind a screen to protect them.

Face coverings in 1 Stop Travel

Our travel shop will fall under the new government guidance for the mandatory wearing of face coverings in shops from 24 July. Please make sure you wear a face covering when entering 1 Stop Travel, unless you have an exemption.

Under the new guidance, there may be circumstances where staff may not need to wear a mask. This will generally be when they are protected by a screen or if they are helping a customer who needs to lip read, or if they have an exemption themselves. All staff have access to face coverings if they need one however.