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Contactless payments and Tap On, Tap Off

We accept contactless on all our buses.

All paper tickets bought on the bus can be paid for by contactless.

Simply tap your phone or bank cards on the ticket machine when paying: face down for cards, face up for phones.  

You can pay by Visa, Mastercard or with your phone using Apple or Android Pay. American Express isn’t accepted. 

Please note: the new requirement to enter your PIN after five contactless transactions does not apply on our buses.

Problem using your card? Find out why your card might be declined in our FAQ section.

Tap On, Tap Off Contactless.

A new and convenient way to pay for your travel on Brighton & Hove Buses.

Simply tap on at the start of each journey and tap off at the end of each journey using a contactless payment method (Visa/Mastercard payment card or device using Google Pay or Apple Pay).

The price of any journeys you make will be calculated by the system and charged to your account at the end of each day. The price is the same as buying a paper ticket on the bus.

The total you pay each day will automatically be capped to the price of a day ticket (citySAVER or networkSAVER) for the area that you travelled in, if this is less than the total cost of the single fares. Capping the cost of daily fares will only work if you use the same card / device for all journeys in a day.

This new system will help reduce boarding times too which is great for speeding up bus journeys.

You can check your journey and fare history through our Contactless Customer Portal. To do this set up an account or proceed as a guest - you will need the details of the payment device to hand. 

To use Tap On, Tap Off Contactless there's no need to register or sign up - you can board the bus with your card or device and tap on - not forgetting to tap off when you exit.

Check out our short film with Vince Venus, local legend showing how it works.

Tap On, Tap Off Contactless is suitable for:

  • Adults who would buy one or more single tickets or a day ticket from the driver on Brighton & Hove Buses.

It won't be suitable for:

  • Child fares
  • Customers who wish to buy discounted tickets from the driver 
  • Family tickets
  • Customers purchasing a return or weekly ticket from the driver
  • Tickets valid for travel on other bus or train companies
  • Customers purchasing a through fare from one route to another

These will continue to be available on the bus as paper tickets and you can still pay for these tickets using contactless payment devices or cash. You do not need to tap off when buying paper tickets. 

What happens if I forget to tap off?

You will be charged the single fare to the end of the route, so always remember to tap off in order to pay the correct fare. If you do forget to tap off and are overcharged as a result, please contact customer services.

To find out more about Tap On Tap Off Contactless visit our FAQ section on the Contactless Portal

Change to billing

From 3rd September 2019, at the end of the day, the total of any paper tickets purchased using contactless  will be charged to your bank account in one amount -  you can check all of your individual transactions and journeys at www.contactless.buses.co.uk - you do not need to set up an account.

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