At Brighton & Hove we want to give you the best possible bus service we can. We continue to invest in new and better buses, and improve frequencies on our busiest routes.
Your feedback is always welcome. Where you think we need to improve or if you have found the service has beaten your expectations, it is important that you let us know. We endeavour to respond to all feedback in 5 working days as we fully investigate all reports we receive.
Our call centre is open:
Mondays to Fridays ~ 07.00 - 19.00
Saturdays ~ 08.30 - 17.30
Sundays and Bank Holidays ~ 09.30 - 16.30.
SMS for passengers that are deaf or have a hearing impairment 07583 051915.
Or if you would like to say thank you in recognition of a positive experience you may have had with one our colleagues click on our feedback form and tell us about it.
Address:Brighton & Hove Buses
43 Conway Street
For press and media enquiries please call 01273 886200.
Our 1 Stop Travel Shop in Brighton is open with social distancing measures in place to ensure we can help you safely, however reception at Conway Street remains closed. Our customer services team are still available to assist you via email on firstname.lastname@example.org or social media. Our phone lines are currently experiencing high volumes of calls so please only phone if your call is urgent on 01273 886200. SMS for passengers that are deaf or have a hearing impairment 07583 051915.