At Brighton & Hove we want to give you the best possible bus service we can. We continue to invest in new and better buses, and improve frequencies on our busiest routes.
Your feedback is always welcome. Where you think we need to improve or if you have found the service has beaten your expectations, it is important that you let us know. We endeavour to respond to all feedback in 5 working days as we fully investigate all reports we receive.
Our call centre is open:
Mondays to Fridays ~ 07.00 - 19.00
Saturdays ~ 08.30 - 17.30
Sundays and Bank Holidays ~ 09.30 - 16.30.
SMS for passengers with hearing loss 07583 051915.
Or if you would like to say thank you in recognition of a positive experience you may have had with one our colleagues click on our feedback form and tell us about it.
Address:Brighton & Hove Buses
43 Conway Street
For press and media enquiries please call 01273 886200. For out of hours media enquiries please call 07773 242 597.
Our 1 Stop Travel Shop in Brighton and reception at Conway Street are open with social distancing measures in place to ensure we can help you safely.
Our travel shops fall under the government guidance for the mandatory wearing of face coverings in shops. Please make sure you wear a face covering when entering 1 Stop Travel or Conway Street, unless you have an exemption.
Under the guidance, there may be circumstances where staff may not need to wear a mask. This will generally be when they are protected by a screen or if they are helping a customer who needs to lip read, or if they have an exemption themselves. All staff have access to face coverings if they need one however.
Our customer services team are still available to assist you via email on email@example.com or social media. Our phone lines are currently experiencing high volumes of calls so please only phone if your call is urgent on 01273 886200. SMS for passengers that are deaf or have a hearing impairment 07583 051915.