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Helping Hand assistance card
Helping Hand is an award winning scheme empowering the holder to discreetly and directly advise of any assistance they may require.
Safe Haven Scheme
The Safe Haven Scheme, in partnership with Speak Out 'Safe Places', is a brand new initiative that allows us to offer a safe place to go if needed.
Discounted travel for Carers' Card, I-Go and Compass Card Holders
We are really pleased to offer Carers Card, Compass Card and i- Go Card holders discounted travel across our entire network.
Wheelchair Taxi Guarantee Scheme
If for any reason a wheelchair user is unable to board the bus we have implemented the wheelchair taxi guarantee scheme that provides a free accessible taxi.
Dogs on buses
We welcome all dogs on our buses, including assistance dogs, and make no charge for them travelling with us.
Information to assist passengers with sight loss
Accessible travel for all is essential for the comfort and safety of our passengers.
Hearing Loops
All customer service desks at our travel shops are equipped with hearing loops. Most of our buses also have on-board hearing loops.
Bikes and E-Scooters on buses
Information about bikes and e-scooters.
Buggies on buses
We welcome passengers with buggies on our buses and our fleet is low floor to help those with buggies to use our services more easily.
Wheelchairs and scooters user information
Wheelchair users and some class 2 scooters are welcome on board our buses.