Safe Haven Scheme

Recite Me: accessibility and language support is at the top right of the page. 

Safe Haven's Scheme provides a safe place to go if needed.

The scheme offers help and support to anyone requiring assistance or unsure of their surroundings. Our travel shops in Brighton, North Street and also at Crawley bus station provide a safe haven if required.  

Brighton & Hove Buses have been working in partnership with Alzheimer's Society, Guide Dogs, Possability People and many other charities and organisations for some time now, they have helped us implement schemes such as Safe Haven. 

Our staff are all Dementia Friends, ensuring they can help provide support and assistance to someone living with dementia. Staff also receive MyGuide and disability awareness training. 


Safe Haven Location Address Opening Times

Brighton Travel Shop (Brighton & Hove Buses)

27 North Street, Brighton, BN1 1EB

Monday - Friday 0830 - 1830

Saturday 0900 - 1730

Sunday and Bank Holidays 0930 - 1600



Crawley Travel Shop (Metrobus) Friary Way, Crawley, RH10 1JA

Mondays - Fridays 0830 - 1800

Saturdays 0830 - 1700

Sundays 1030 - 1630

All our customer service staff have been trained to help if someone comes into the travel shop who needs assistance or is confused. This can be as simple as offering a cup of tea and a safe place to sit until they are feeling better or able to continue on their way.

If required staff can call upon expert help. .

We are pleased to be offering this service and will continue to help and support where we can. We would like to thank all other charities and organisations for all their help and assistance with this.

For more information, our customer service team are happy to help. Contact information, including opening times, can be found here.