Wheelchairs and scooters user information
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Wheelchair users and some class 2 scooters are welcome on board our buses.
Scooters up to 1000mm length x 600mm wide and wheelchairs 700mm wide, both with a 'turning circle' no greater than 1200mm.
In order to establish if your class 2 scooter is compatible, you will need to visit One Stop Travel, 26 North Street, Brighton or our reception at 43 Conway Street, Hove, to have your scooter assessed. If this isn't possible, please call us on 01273 886200 or email email@example.com and will do our best to help.
For more information, our customer service team are happy to help. Contact information, including opening times, can be found here.
For safety reasons and general customer comfort, wheelchairs and scooters must be reversed up to the 'ironing board' style cushion with the brakes applied.
A 'standing pole' or a 'pull down pole' will ensure the wheelchair is secured whilst the bus is moving. The 'pull down pole' will be deployed by your driver before departure.
Presently, UK regulations only allow one wheelchair or scooter to be carried. The law dictates we must endeavour to ensure wheelchairs are rightly able to access the designated wheelchair space.
Our drivers will try their best to ensure wheelchair users can board first and we welcome the co-operation of other customers in making the space available.
If for any reason a wheelchair user is unable to board, we can provide a complementary taxi under the Wheelchair Taxi Guarantee Scheme.
Many bus stops in the city have raised kerbs to allow wheelchair users to board and alight easily. If there isn't, a manual ramp will be deployed by the driver - allowing you to board safely.