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Great results already for Tap On, Tap Off

1 month ago Mon 21st Oct 2019

The second stage of contactless, Tap On, Tap Off, is now on all of our buses and it’s already had  some very encouraging results. Tap On, Tap Off already eclipses customers using contactless to buy a paper ticket, with nearly 10,000 transactions being made in this way each day.  

Brighton & Hove and Metrobus' Commercial Director Nick Hill said: “As a result of introducing Ticketer machines, and now tap in tap out, contactless payment represents 40% of all on-bus transactions. So not only has it been warmly received, take up has been extremely positive. 

“We estimate that as much as ten seconds overall per transaction might be saved, and while this is a very early estimate, we hope that by making the boarding process more efficient we can improve journey times and, in the long term, increase frequencies on key routes.”  

We’ve produced a how-to video with local legend Vince Venus that you can find here: Please share and help spread the word to help encourage more people to travel sustainably. 

Image of Vince Venus filming



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Accessible travel advocate receives MBE at Buckingham Palace 

Today 20th Nov

Brighton & Hove Buses’ Accessibility and Community Manager Victoria Garcia received her MBE from the Prince William, the Duke of Cambridge.