Thank you, driver

7 months ago Wed 22nd Apr 2020

Compliments have been pouring in for our drivers and other colleagues who have been working tirelessly to get the city’s other key workers to their jobs every day, while taking other passengers on essential journeys.

Much of this praise has come from NHS staff working in hospitals and care homes and from care workers in our communities, many of whom rely on our buses to get to work. Some of it is from patients travelling to hospital undergoing lifesaving treatment or from supermarket workers on shiftwork.

Here is a selection of them:

“I'm a community carer and we rely on buses all through the day to get from call to call. A big thank you to your drivers for keeping us moving.”

 “Thank you for so quietly getting on with keeping our buses on the road. I don't have a car. I do have a bus pass. I think you are all brilliant!”

“Thank you to all bus drivers working during the pandemic. Both my mum and I are on the vulnerable list. Mum could not get to her twice weekly hospital appointments without you.”

“B&H, your drivers have been absolutely wonderful through this whole situation; it should be a clap for bus drivers too! Your buses have been such a lifeline.”

 “There's something reassuring about the regular services passing by, often empty. It's a reminder that life goes on in these odd times. Thanks to all the staff who literally ‘keep the show on the road'!”

"I had a wonderful driver this evening. After a long and stressful day at work, I was greeted with a warm and happy smile. She honestly made my day a lot better! Thank you for making it possible for me to get to my job and have such fantastic staff!"

I could not have said it better myself. Our drivers, cleaners, engineers, supervisors and customer service colleagues all deserve this praise and recognition for their steadfast commitment to the job during these testing times. They are out there every day maintaining that vital, unbroken link for key workers and other passengers who are making critical journeys. They are all helping to look after our customers and keeping our network running smoothly.

The virus and its impact is one of the biggest challenges we have ever had to face, as a bus company and as a nation. During this crisis, I am particularly thankful for the excellent team I have beside me that I know will pull us through, including our dedicated drivers. It is reassuring for all of us to know we can rely on our colleagues when things get tough.

I am also indebted to our stakeholders – like you – who have been there to support us and to give us feedback on what we’re getting right and when we can improve on what we’re doing. 

We do act on your feedback. This week we added later buses on routes 2 and 46 to serve Holmbush Centre in Shoreham-by-Sea up to 2230 from Monday to Saturday. Passengers were telling us that stopping them at 1800 wasn’t working for them.

Stay safe and keep your suggestions coming,
Martin