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Tap on, Tap Off with Brighton & Hove Bus Company

3 weeks ago Wed 25th Sep 2019

Contactless payments have just got even easier for our passengers with the introduction of Tap On, Tap Off starting from today (Wednesday, 25 September). 

Contactless payments began in Autumn last year but now they’re even more convenient. 

Adult passengers just need to tap their bank cards or phones on the ticket machine reader when boarding and tap off on the exit reader when they get off. There’s no need to buy a paper ticket from the driver or to tell the driver where you’re going. 

Our Commercial Director Nick Hill said: “We’re always looking for ways to make it easier for people to catch the bus and Tap On, Tap Off is a natural part of that. It should also speed up boarding and keep buses moving.” 

There’s no need to register or sign up and it’s the same price as buying a paper ticket on the bus. The cost of the journey is automatically calculated and charged to passengers’ bank accounts by the end of the day. People can track their journeys and fares history using our Contactless Customer Portal. 

Another great feature is that the ticket price is automatically capped at the cost of a bus day ticket, no matter how many of our services passengers catch. 

It means passengers won’t pay more than the cost of either a citySAVER or networkSAVER ticket, depending on the area travelled in. Passengers will need to use the same card or device to pay on each bus they travel on, though.  

You can use Tap On, Tap Off across our Metrobus services in Sussex, Kent and Surrey too. If you travel on Brighton & Hove Buses and Metrobus services on the same day, the cost will be capped at the best value day ticket: the Metrovoyager. 

Nick said: “This means you get the best value fare without having to ask for it, or even know about it. That’s especially good news for visitors and occasional bus users.” 

How it works 

  • Board the bus and place bank card or device on the ticket machine reader at the front of the bus, wait for the beep and the screen will say ‘accepted’. 
  • When leaving the bus, tap off at the exit reader. These are on the left by the double doors on those buses that have them, or on the left at the front of buses without double doors. 
  • That’s it! 

For more detailed instructions and other information, please visit our website: https://www.buses.co.uk/contactless or Metrobus: https://contactless.metrobus.co.uk/  

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