Introducing verifications for students on our mobile app

At Brighton & Hove buses, we are pleased to be able to offer discounts to students and apprentices on some of our tickets. These have been available on our app and our key card for many years, and we’ve always asked anyone using student tickets to carry proof of entitlement whilst travelling with us.

It’s really important that we ensure that only those who are entitled to the discounts are using them. This helps us protect students and apprentices from having to pay more in the future, which we know is important to you. As a result, we will be introducing a new in-app verification process which will be required before you can activate any student tickets.

How will it work?

From 1st July 2024 you can get verified before purchasing your ticket. When viewing tickets available to purchase, those that require you to be verified are highlighted by a yellow banner “Verification Required”. You can now tap on it to open the verification process and then follow the steps on screen. This will involve you taking a selfie or uploading a photo of yourself, and providing evidence that you are a student or apprentice. The verification is normally complete within 24 hours, but at busier times may take longer. You only need to verify your status once – after it has been done you can generally continue to purchase student tickets without re-verification until the expiry date on your ID card.

· For a full step-by-step guide please click here. To view the text based version please click here.

· For a list of the ID we accept for student tickets, please see our website here.

What if I have questions about this?

Our customer services team will be happy to help with this. Details around how you can contact them are here. Alternatively, you can visit Brighton Travel Shop, 27 North Street, Brighton. Details of opening times can be found here.