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East Sussex Carers' Card

We're pleased to offer carers holding the East Sussex Council Carers' Card discounted travel on all our services.

We recognise the commitment and dedication of unpaid carers and by joining up to the Carers' Card discount scheme this has given us the opportunity to provide cheaper fares. 

This discount can only be redeemed with a student key card and is not available on the m-ticket app or direct from the driver.

How much is the discount?

Presently a passenger over 18, who is not studying, would pay full adult fare. We can now offer Carers' Card holders student fare prices on all key card purchases. Full details of our student prices can be found here.

Who is eligible for the discount?

In order to be eligible you must be an East Sussex County Council Carers' Card holder.

What is the Carers' Card?

The Carers' Card is an East Sussex County Council initiative for people providing regular unpaid help or support to someone who has a physical disability or frailty, learning disability, long-term illness, mental health problem or substance misuse issues. The card provides a full range of discounts for carers to help them look after their own health and well being.

You can find more information here.

I already have an East Sussex Carers' Card - what do I do now?

If you have an East Sussex Carers' Card you will need to go directly to Care for the Carers offices in Eastbourne who will verify entitlement to travel. Care for the Carers will then email us directly to confirm your carers card is valid for travel and we will personally post you your key card. 

The address of Care for the Carers is:

8 St Leonard's Road

Eastbourne

BN21 3UH

 

Telephone: 01323 738390

View location on a map here.

Please take the following information with you to the office:

  • your East Sussex Carers' Card 
  • Photo ID
  • your email address
  • your current address details.

Please remember the offices at 1 Stop Travel and Conway Street will be unable to process your discount for you. 

How do I buy tickets once my discount account has been activated?

You will be able to buy tickets in store at 1 Stop Travel or Head Office at 43 Conway Street or alternatively online, via your key card, at smartbuses.co.uk by using your personal account details.

Can I buy discounted M-Tickets with my East Sussex Carers' Card?

No, the discount can only be applied via a key card which will be issued to you when you apply.

Can I buy discounted fares on the bus with my East Sussex Carers' Card?

No, you can only purchase tickets in advance using a key card once it has been activated.

I am a carer working in a care home or a carer working for a care company. Can I get discounted travel?

No. This discounted scheme is only valid for carers who are entitled to the Carers' Card. Brighton & Hove City Council, West Sussex Council and East Sussex County Council decide who is eligible for these cards.

Does the person I'm caring for have to travel with me in order to qualify for the discount?

No. Once you have qualified for the discount, by showing your Carers' card and hold your key card, you can travel at anytime.

I have a Brighton & Hove Carers' Card - Do I qualify?

Yes, you do qualify for the discount with Brighton & Hove City Council. For more information on what you need to do to claim your discount, please click here.

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