Google Wallet FAQs
How do I get set up with the Brighton & Hove Buses transit insights card?
1. Add a debit or credit card to Google Wallet. You will need to link a Brighton & Hove card to this payment method.
2. To add a Brighton & Hove Buses transit insights card, the “Personalisation within Wallet” setting must be turned on. To enable this setting:
● On your phone, open the Google Wallet app.
● In the top right, tap your Profile picture or Account > Your data in Wallet > Manage passes data.
● Turn Personalisation within Wallet on.
How do I add Brighton & Hove transit insights card to my Google Wallet?
Important: A transit insights card isn't a form of payment. You must link a payment card to your transit insights card to pay for trips.
1. Open the Google Wallet app.
2. Tap Add to Wallet Transport pass.
3. Search and choose Brighton & Hove Buses. Recommended or nearby transport options are at the top. To find all supported public transport options, scroll down.
4. Follow the on-screen instructions.
5. Tap Continue.
6. Review the terms.
7. Tap Continue > View in Wallet.
How do I purchase a 30 Day citySAVER or 30 Day networkSAVER?
1. Open the Google Wallet app.
2. Ensure you have a payment card added.
3. Tap the add to Wallet plus button.
4. Tap transport pass.
5. Search or select Brighton & Hove Buses.
6. To buy, follow the on-screen instructions.
7. After you buy a transport pass, open the Google Wallet app.
8. Scroll to find your transport pass.
9. Tap the transport pass that you want to use.
10. Tap Activate.
Tip: If you have more than one transport pass, when you activate the new one, your other transport pass will be deactivated.
Tip: Remember to tap off at the end of your journey to accurately see your journeys via the transit insights card.
How do I add the Brighton & Hove Buses transit insights card to Google Wallet when using Tap On, Tap Off contactless for the first time?
1. Ensure you have added a debit or credit card to Google Wallet.
2. Use this debit or credit card and tap your phone to travel with Brighton & Hove Buses
3. After your first journey, you will be invited to add the Brighton & Hove Buses transit insights card through an option under your payment card
4. On your phone, open the Google Wallet app .
5. Under your debit or credit card, find the option to add the Brighton & Hove Buses transit insights card.
6. Tap Get started.
7. Tap Continue.
8. Review the terms and tap Continue.
9. Tap View in Google Wallet.
How do I view the Brighton & Hove Buses transit insights card and my transit info?
With a Brighton & Hove Buses transit insights card, you can find your transit info in Google Wallet, which includes:
● The payment card connected to the Brighton & Hove Buses transit insights card
● Recent trips and activity
For Tap On, Tap Off you can also:
● View your progress toward caps and free trips.
● View your savings amount over time.
To find your transit info in Google Wallet:
1. Open Google Wallet .
2. Scroll to your passes.
3. Tap the Brighton & Hove Buses transit insights card.
4. You can select the more icon on the Brighton & Hove Buses transit insights card to see additional details.
Tip: For more info about terms and caps click here.
What does “Savings” mean?
When you use the Tap On, Tap Off contactless feature, you can view savings; the total savings show you how much money you saved by making journeys after hitting a fare cap for contactless travel, over the specified time period. For more details on fares & capping click here.
I’ve bought the 30 Day SAVER, how will my journeys show in my journey history?
The trips that you complete using your 30 Day citySAVER or 30 Day networkSAVER will appear in your journey history, with a value of £0.00.
Do I need to travel with my connected payment card?
Yes, if you want the taps and other info to show up on your Brighton & Hove Buses transit insights card, you need to tap your phone to travel with the payment card connected to the Brighton & Hove Buses transit insights card.
You can still travel with any other payment card in Google Wallet, however, the details from those taps & journeys will not be shown on the Brighton & Hove Buses transit insights card.
Do I need to buy a ticket from the driver if I’m using Google Wallet?
Tap On, Tap Off contactless journey: No, just tap and pay as you would normally do. You can track your journey and payment history in Google Wallet once you’ve added your Brighton & Hove Buses transit insights card.
30 Day citySAVER and 30 Day networkSAVER: No. You can buy a 30 Day citySAVER or 30 Day networkSAVER in Google Wallet and use it as your ticket, with no need to buy one from the driver. You can also view your journeys using your connected Brighton & Hove Buses transit insights card.
What are the benefits of connecting my Brighton & Hove Buses transit insights card in Google Wallet for my bus travel?
By connecting your Brighton & Hove Buses transit insights card to your payment card in Google Wallet, you will be able to track all your journey and payment history, and for Tap On, Tap Off contactless users you will be able to see progress towards caps, and see your savings. You’ll also be able to manage your connected payment card.
Do I need to use a Brighton & Hove Buses transit insights card to pay for transit with Google Wallet?
No, you don’t need to use a Brighton & Hove Buses transit insights card to use Google Wallet to pay for transit. However, a Brighton & Hove Buses transit insights card gives you more insights into your travel & caps.
Learn more about using Google Wallet for transportation.
Can I move my Brighton & Hove Buses transit insights card to another phone?
No, if you want to use a Brighton & Hove Buses transit insights card on another phone, you will need to create a new Brighton & Hove Buses transit insights card on the new phone when invited.
Can I link multiple payment cards to the same Brighton & Hove Buses transit insights card?
No, one Brighton & Hove Buses transit insights card can be linked to only one payment card. If you use another payment card, you must delete your existing Brighton & Hove Buses transit insights card and create a Brighton & Hove Buses transit insights card when invited after travelling with your different payment card.
Can I change my connected payment card?
If you use another payment card, you must delete your existing Brighton & Hove Buses transit insights card and create a Brighton & Hove Buses transit insights card when invited after travelling with your different payment card.
What do I do if the Brighton & Hove Buses transit insights card has disappeared from Google Wallet?
This can happen if you clear app data on your phone, or factory reset your phone. In those cases, your old transit card will be moved to the expired passes section, or you may lose a stored transit card completely. In either case, you will need to create a new one when invited. Please note: The new Brighton & Hove Buses transit insights card may not contain data from the old card.
What phones are supported?
Brighton & Hove Buses transit insights card is an Android only experience and works on most Android phones. The phone must be running Android 7+ (Nougat) or higher, and it must support Near Field Communication (NFC).
To check the version of your phone go to:
● Settings > About Phone > Android Version to check your device's version.
● To check if your device supports NFC, go to Settings and search for NFC.
How do I fix an incomplete journey?
When we detect an incomplete journey, you will be notified on the Brighton & Hove Buses transit insights card. Click on the notice to resolve your issue. This will take you to the Brighton & Hove buses website, where you can check that you’ve been charged the correct amount. For any details or issues, contact Brighton & Hove buses customer support directly.
How do I fix payment card issues?
In some cases, there may be an issue with your linked payment card and you will be notified on the Brighton & Hove Buses transit insights card. Click on the notice to resolve your issue. This will take you to Brighton & Hove buses website, where you can take appropriate actions to resolve the issue. For any details or issues, contact Brighton & Hove buses customer support directly.
Who do I contact when I have issues with my Brighton & Hove Buses transit insights card?
Please contact Brighton & Hove buses customer support directly with any issues or problems.
Who do I contact when I want to dispute a travel charge shown on the Brighton & Hove Buses transit insights card?
Please contact Brighton & Hove buses customer support directly with any issues or problems.
Who do I contact if the travel information shown on the Brighton & Hove Buses transit insights card is incorrect?
Please contact Brighton & Hove buses customer support directly with any issues or problems.
Can I use my Brighton & Hove Buses transit insights card for bus travel using the Key or the App?
No, you are only able to use a payment card added in Google Wallet to tap and pay for trips. Tracking your spending and savings is only available in Google Wallet.
Can I use my payment card connected to Brighton & Hove in Google Wallet with other local bus or train operators to pay for trips?
Your Brighton & Hove Transit Insights card is connected to our Brighton & Hove network, so if you want to travel on other services (for example Metrobus) our customer services team will be happy to discuss alternatives with you.
How is it Tap On, Tap Off with Google Wallet different to paying with contactless?
You will be able to track all your journeys, see your savings and caps, and get push notifications for important information directly through your Google Wallet. This isn’t possible if you are just using a normal contactless card.
Can I get travel updates from Google Wallet?
Not at the moment, but we’re hoping to be able to offer this in the future.
Can I access my child’s account (young person) to check journeys?
No, you are only able to access payment and journey details within your own Google Wallet.
Can I buy a child ticket using Google Wallet?
Not at the moment, we are currently offering adult Tap On Tap Off contactless, adult 30 Day citySAVER, and adult 30 Day networkSAVER. We are hoping to be able to offer more ticket products through Google Wallet in the future.
Does the transit loyalty card work with concessions passes?
Not yet, but we’re hoping to be able to offer this in the future.
Who do I contact if I lock myself out of my account?
If you need help unlocking your Google Account or have any issues, visit the Google Help Centre at support.google.com.
How do I remove the Brighton & Hove Buses transit insights card?
Important: When you remove the Brighton & Hove Buses transit insights card, it won’t remove the associated payment card from Google Wallet.
1. Open Google Wallet.
2. Scroll to your passes.
3. Tap the Brighton & Hove Buses transit insights card -> More -> Scroll down -> Delete card.